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EXCHANGE AND RETURN POLICY

All products are eligible for a full refund shipping free of charge within 7 days of your order reaching you. You are allowed to try on the garment.

Items must be returned unused, in original condition, unwashed, not altered and with all labels and hangtags attached to it.

Products purchased on sale or using a promotional percentage discount code are only eligible for a store credit. For more information do not hesitate to contact us on [email protected]

Products bought at Alilia’s store are only eligible for exchange or store credit.

Gift vouchers are non refundable and valid for 1 year from purchase date. Gift cards or store credits issued for a return expire 6 months after issue date.

If an item appears damaged upon delivery, please contact us immediately in [email protected]

If your return does not meet the above requirements, the return will not be accepted and will be immediately returned to you. Including the return cost to you at the express shipping rate. See shipping conditions.

We reserve the right to refuse any return due to signs of wear, misuse, or alterations. If you have any questions, please contact [email protected]

We offer free shipping and returns for orders in the GCC over 500 AED. For orders under 500 AED you are responsible for both shipping and return.

Purchases made during sale periods does not include free return.

To return a purchased product. Please contact us on [email protected] . We will send you clear return instructions within the same day.

Return to:

Alilia

124 Emarat Atrium Building

Sheik Zayed Road

P.O Box 58020

Dubai

United Arab Emirates

 

Please ensure you return the product to our address and not our P.O Box.

Allow 3-5 business days for your return to be checked in and processed, once your return has been processed you will be notified via email. Refunds will be done only through the Original Mode of Payment.

At this time we do not offer direct exchanges in our shop due to the high volume of orders. If you need a different size/color please place a new order and follow the return instructions for a refund/store credit on your original order (if applicable)

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